You're new. Why trust you with a live project?
Fair question. Lomandra is new, made in Brisbane by Ellery. So we keep the risk low: we set each product up with you, train your team, you can start with one product, and you can export your records whenever you like. The Security page sets out exactly how your data is handled.
How long does set-up take?
It depends on the products you take and what you already have. We agree a set-up plan after the demo. Most of the work is loading your existing records and training your team.
Do we need IT to install anything?
No. Your team uses it in a web browser. The community uses the public page, or the branded project app if you add it.
Where is our data held?
Engage runs in the AWS Sydney region. Some supporting services, like email delivery, are named in each project's privacy statement, including where they store data.
Can we get our records out?
Yes. The stakeholder and complaints registers export to CSV, and monthly reports to Word, PDF or CSV. At close-out, the handover report brings together key people and open commitments.
We already use spreadsheets and a shared inbox.
Plenty of teams do, and it works until people change or the client asks for evidence. Lomandra keeps the same records in one place, with history, owners and dates attached.
How is it priced?
Per project, based on its size and how long it runs. Every project gets every feature of the products it takes, with unlimited users. Running several projects, or a pipeline of them as an owner or agency? Ask about a deal for your whole organisation. We set out the price after the demo, once we understand the job. Members of the public, applicants, subcontractors and workers never pay.
Do we have to take every product?
No. Engage, Connect and Impact each stand on their own. Most projects start with the one they need now and add others when the work calls for it. Impact switches on inside the same console as Engage, so your team doesn't learn a second system.
Which states does Impact cover?
All of them, plus Commonwealth-funded projects and the IS and Green Star rating schemes. You pick the region when you set up a project, and Impact suggests the targets that apply and names the policy each one comes from. Policies change, so confirm each target against your contract before you rely on it.
