Insights

Practical notes for the people side of major projects.

Short, useful reads on community engagement, complaints, local industry, workforce and privacy, written for the people who do the work on Australian projects.

Privacy and security

3 minute read

October 2, 2026

Five privacy questions to answer before your project website goes live

Project websites and apps collect names, phone numbers, complaints and job applications. Here are five questions to settle before launch, not after.

Making industry briefings count for local business

Industry briefings are one of the best tools a project has for local participation. A few simple habits make them worth the room hire.

Keep the history: why the people side of a project shouldn't restart at every stage

Projects often change teams and tools between planning, design, delivery and operations. The relationships and promises made early get lost. They don't have to.

Complaints that close on time: what good looks like on a major project

Most project complaints aren't hard. They go wrong when nobody owns them, the clock isn't visible and the record is scattered. Here's a simple way to set it up properly.

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