LomandraEngage
Engage by Lomandra

Community engagement that keeps up with the build.

Notices, alerts, enquiries, complaints, consultation and the stakeholder register, in one place. From the first conversation in planning to the handover report, the record stays whole.

Book a demoSee the screens

Built in Brisbane for Australian infrastructure, health, education and urban renewal projects.

console · Cubberla Health Campus (sample)
Send alert
Temporary emergency department entrance from Monday
Urgent
2,418
people will get this
3
areas: Bielby Rd, Moggill Rd, campus
5
languages, plus read aloud
App pushEmailSMSQuiet hours: urgent sends now
09:42Enquiry CH-1042 answered from a saved replyReplied
09:15Complaint CH-1038 acknowledged inside the 24 hour targetOn time
08:50Spike in mentions of parking on Moggill RoadWatch
HostingData held in Sydney
AccessRules enforced in the database
Testing360 automated access checks
AccessibilityAutomated WCAG 2.2 AA checks
A complaint, start to finish

What a complaint looks like in Engage.

Shown on the made-up Cubberla Health Campus project.

1

It comes in

A resident on Bielby Road reports a truck idling outside at 5am. It lands in the enquiries inbox from the app, with the time and a map pin.

2

It's owned and on the clock

The team turns it into a complaint. It gets one owner, and the acknowledge and respond targets start counting.

3

Nothing slips

If it hasn't moved before it's due, it goes to a lead. Every action and reply is added to its timeline.

4

It's in the report

When it closes, it counts in the monthly client report on its own, on time or not, with the full history behind it.

Screens

See it working.

Real screens from the console and public page, using the made-up Cubberla Health Campus project.

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OverviewPublic updates pageEnquiries inboxComplaintsHave your sayStakeholder registerSocial listeningMonthly reportMail-outs
console · Overview
Engage console overview with app users, open enquiries and recent alerts for the sample hospital project
OverviewThe day at a glance: who is following, what is waiting for a reply and how the last alerts landed.
public page · Public updates page
Three phone screens of the public updates page for the sample project
Public updates pageWhat people see: works coming up, have your say, alerts sign-up and read aloud, on any phone.
console · Enquiries inbox
Enquiries inbox showing a report with a photo and map location
Enquiries inboxQuestions from the app, web, email and text in one queue, with photos, map pins and the person's history.
console · Complaints
Complaints register with response targets and an open complaint timeline
ComplaintsEvery complaint against its targets, with stages, escalation and a full timeline.
console · Have your say
List of consultations with response counts
Have your sayConsultations with surveys, polls, map comments and submissions, and a what we heard report.
console · Stakeholder register
Stakeholder register list with tags and last contact dates
Stakeholder registerPeople and organisations with their issues, interactions and commitments, on a map or in a list.
console · Social listening
Social listening dashboard with mentions over time
Social listeningWhat is being said publicly, as themes, mood and volumes, with misinformation flagged.
console · Monthly report
Monthly community engagement and compliance report
Monthly reportThe client report, built from the records, ready in Word, PDF or CSV.
console · Mail-outs
Mail-out editor with an email preview
Mail-outsDesigned emails, texts and printed letters, sent to the right people.
Features and benefits

What each part does, and why it matters.

Every project gets all of it. We set it up with you and train your team to run it.

Feature
Why it matters
Every project
Included
Keeping the community informed
Updates page and live map
What is happening, where and when, on one web page
People find answers themselves, without needing to call
Community
✓
Alerts by email and text
Targeted by topic, area and how people travel, with quiet hours
People hear before works affect them, so they keep alerts switched on
Community
✓
Five languages and read aloud
Notices translated and spoken
More of the community can follow along
Community
✓
Branded project app
iPhone and Android, with push alerts and a Sunday week ahead
A direct line to neighbours that the project owns, not a social feed
Community
✓
Running the day to day
Enquiries inbox
App, web, email and text in one queue, with photos and map pins
Nothing falls through the cracks, and replies are quicker
Your team
✓
Stakeholder register
People, organisations, issues and interactions, on a map and in a list
One shared memory of every relationship, even when the team changes
Your team
✓
Mail-outs
Designed emails, texts and printed letters
Reach people who don't use the app, with a record of what was sent
Your teamCommunity
✓
Meeting your obligations
Complaints register
Stages, response targets and two escalation levels
Targets are tracked, with a full timeline as evidence
Client
✓
Conditions and obligations
Approval, environmental and contract obligations
Checked every month, not just before an audit
Client
✓
Monthly report
Word, PDF or CSV, straight from the records
The client gets the same clear report every month
Client
✓
Consultation and social
Have your say
Surveys, polls, map comments and submissions, coded into themes
Show what you heard, and what you did about it
CommunityClient
✓
Social listening
Public mentions as themes and mood, with spike alerts
Spot issues and misinformation early, without keeping files on people
Your team
✓
Governance
Handover
Move the project to the next phase in one step
Relationships and open commitments carry on, with a permanent report
Client
✓
Service
Set-up and training
We load what you have and train your team
Your team runs it day to day, with confidence from the first notice
Your team
✓
Maintenance and support
Billed by the hour, from a skilled Australian-based professional
Help when you need it, without paying for a service you don't use
Your team
Optional

Priced per project, depending on its size and how long it runs, with unlimited users. Members of the public never pay.

Talk to us about pricing
One thread through the project

Start in planning. Carry on through construction. Hand over a complete record.

Most projects change engagement tools at every stage, and lose the history each time. Engage stays with the project. The commitments made in consultation are the ones tracked in delivery, and the people who asked questions early are the ones who hear first when works start.

Planning and approvals

Consult, and show what you heard

  • Have your say pages with surveys, polls, map comments and written submissions
  • Comments coded into themes and mood, checked by a person
  • A what we heard report in Word, PDF or CSV
  • Commitments logged against the people they were made to
Delivery

Tell people before it affects them

  • Notices and alerts by topic, area and how people travel
  • An enquiries inbox with photos, map pins and drafted replies
  • Complaints with targets, escalation and a full timeline
  • Approval conditions and contract obligations checked monthly
Handover

Pass on the relationships, not just the files

  • Move the project to the next organisation or phase in one step
  • The outgoing team stays on as viewers, open work moves across
  • A permanent handover report of key stakeholders and open commitments
  • Nothing orphaned when the contract ends
Security and privacy

Built for projects that answer to government.

Engage holds residents' details, complaints and submissions, so the security sits in the database itself, not just the screens. It's designed around the Australian Privacy Principles and the Queensland Privacy Principles.

Read how we protect data
Australian hosting
Database, sign-in, files and server functions run in AWS Sydney.
Access in the database
Row-level security on every table. People see only their own projects, and only what their role allows.
Audit trail
Changes to stakeholders, complaints, commitments, roles and settings are recorded with who made them.
Tested every release
360 automated checks of who can see and change what, plus end-to-end tests of every server function.
Less data, kept less long
Unconfirmed sign-ups and old logs are cleared automatically. Records you must keep follow your retention schedule.
Hardened web pages
A strict content security policy, HTTPS everywhere, and staff sign-in by one-time email link. Single sign-on and multi-factor sign-in are next on the roadmap.

See Engage working on your kind of project.

We'll walk you through the console, the public pages and the app using a made-up hospital redevelopment, then talk about how it would fit your project.

Book a demo